Refund policy

Hill River Wines Return and Refund Policy

Overview

At Hill River Wines, we are committed to providing you with the highest quality wines. If you receive a product that is defective or damaged, we are here to help. Please review our return and refund policy below.

Returns

We do not offer refunds or returns for change of mind. We will, however, offer a replacement or refund for:

Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 14 days of receiving your order.

Process for Returns

1. Contact Us: Email our cellar door at hello@hillriverwines.com.au with your order number, details of the issue, and photos of the defective or damaged product.
2. Shipping: For damaged or defective products, Hill River Wines will cover the shipping costs involved.

Any questions please contact us at hello@hillriverwines.com.au or (08) 8843 4100